Privacy Policy

Who We Are

Injury Claims is a trading name of Expert Law Ltd ("we", "us", "our"). We are the data controller for personal data collected via this website. Our registered address and contact details are available on request.

We are committed to protecting your privacy and handling your personal data transparently, securely, and in accordance with UK GDPR and the Data Protection Act 2018.

What Data We Collect

When you submit an enquiry via our website or call us, we may collect: your name, phone number, email address, details of your accident and injury, and any other information you choose to provide.

We also automatically collect certain technical data when you visit our website, including your IP address, browser type, operating system, and pages visited. This data is collected via cookies and analytics tools.

How We Use Your Data

We use your personal data to: assess your claim enquiry, introduce you to an appropriate panel solicitor, communicate with you about your enquiry, and comply with our legal and regulatory obligations.

We may also use your data to send you information about our services where you have given consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.

Sharing Your Data

We will share your personal data with the panel solicitor we introduce you to, so they can contact you about your claim. We do not sell your personal data to third parties.

We may share your data with service providers who assist us in operating our business (for example, IT and communications providers), always under appropriate data processing agreements.

We may also disclose your data where required by law, regulation, or court order.

Your Rights

Under UK GDPR you have the right to: access the personal data we hold about you, request correction of inaccurate data, request erasure of your data (in certain circumstances), object to or restrict our processing, and request portability of your data.

To exercise any of these rights, please contact us at info@injuryclaimsdirect.co.uk You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, or reporting requirements.

Where your enquiry does not result in a successful claim referral, we will typically retain your data for no longer than 12 months unless we have a legal obligation to keep it for longer.

Cookies

Our website uses cookies to improve your experience and to analyse how the site is used. You can control cookie settings through your browser. For full details of the cookies we use, please see our Cookie Policy.