Personal Injury Claims Process

Step 1 — Report the Accident

As soon as possible after your accident, report it to the relevant authority. If you were injured at work, report it to your employer and ensure it is logged in the accident book. If you were injured in a public place, report it to the premises owner or local authority. For road traffic accidents, report to the police if required.

Seek medical attention promptly — even if your injuries seem minor at first. A medical record is vital evidence for your claim and will help demonstrate the extent of your injuries.

Step 2 — Gather Evidence

Collect as much evidence as possible: photographs of the accident scene, your injuries, and any defective equipment or hazards involved. Note down the names and contact details of any witnesses. Keep records of all medical appointments, treatments, prescriptions, and any expenses or losses resulting from your injury.

If your accident was captured on CCTV, request the footage as soon as possible as it may be deleted after a short period.

Step 3 — Instruct a Solicitor

Contact Injury Claims and we will match you with a specialist No Win No Fee solicitor from our panel. Your solicitor will carry out a detailed assessment of your claim and advise you on the likely outcome and value of your compensation.

Once instructed, your solicitor will write to the defendant (or their insurer) to formally notify them of your claim. The defendant has a set period to respond and either admit or deny liability.

Step 4 — Medical Assessment

Your solicitor will arrange for you to be examined by an independent medical expert who will produce a report detailing the nature and extent of your injuries, the expected recovery time, and any long-term effects. This report forms the cornerstone of your compensation calculation.

Step 5 — Negotiation and Settlement

Once liability is established and the medical evidence is in place, your solicitor will negotiate a compensation settlement with the defendant's insurer. The vast majority of personal injury claims are settled out of court.

If a fair settlement cannot be agreed, your solicitor may issue court proceedings. However, even after proceedings are issued, most cases are resolved before trial. Your solicitor will keep you informed at every stage.