Injury Claims Claim Process

Step 1 — Free Initial Assessment

Contact us by phone on 0800 180 4001 or complete our online form. One of our specialist advisers will carry out a free, no-obligation assessment of your claim — typically within minutes. We will ask you a few simple questions about your accident and injuries to determine whether you have a viable claim.

Step 2 — Matched With a Specialist Solicitor

If we believe you have a strong claim, we will introduce you to one of the specialist personal injury solicitors on our panel. All of our panel solicitors are regulated by the Solicitors Regulation Authority (SRA) and have a proven track record in personal injury law.

The solicitor will contact you directly — usually on the same day — to discuss your claim in detail and confirm they can act for you on a No Win No Fee basis.

Step 3 — Your Solicitor Takes Over

From this point, your solicitor handles everything on your behalf. They will gather evidence, correspond with the defendant, arrange medical assessments, and negotiate your settlement. You simply need to keep them informed of any new developments and attend any medical appointments they arrange.

You will receive regular updates on the progress of your claim. Our advisers are also on hand if you have any questions about our service at any stage.

Step 4 — Compensation Paid

Once your claim is settled, your compensation will be paid directly to you. Your solicitor's success fee (capped at 25% of your damages) will be deducted at this stage. In many cases, the defendant's insurer also pays your solicitor's base costs, meaning your compensation is largely unaffected.

There are no upfront fees, no hidden charges, and no financial risk to you throughout the entire process.